Common Issues and Troubleshooting Steps:
What can I do if my container is crashing?
What can I do if my container is crashing?
If you’re experiencing issues with your task, we recommend creating a new task. This resets the accumulated context and can help resolve most performance or functionality-related issues.If the issue persists after creating a new task, please reach out to our support team at team@julius.ai for further assistance.
Julius crashed in the middle of an analysis
Julius crashed in the middle of an analysis
AI will sometimes do something called ‘hallucinating’ when it starts to go into loops and can’t produce an output.Try to reword the prompt to be more specific and have more detail to help guide Julius.If there have been multiple crashes, it’s best to start a new thread from scratch so the AI can refresh and restart to provide a better output.
Not receiving my one-time code to verify my email
Not receiving my one-time code to verify my email
The code can sometimes get sent to your spam email.If it’s not in your spam, send us and email at team@julius.ai.
Download Failure
Download Failure
If you’re unable to click and download files/visualizations from Julius directly, try the following troubleshooting steps:
-
look for the file in your available files
- try refreshing the browser
- ask Julius to reproduce the document for you